ruby casino Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data ruby casino collects, how we use and protect it, and what rights you have as a player based in the Philippines. Please read it carefully before creating an account or using the platform.
1. Information We Collect
When you register and use ruby casino, we collect several categories of personal information necessary to operate the platform safely and in compliance with applicable Philippine regulations. The types of data we gather fall into distinct groups, each serving a specific and lawful purpose. We only collect information that is genuinely needed — we do not ask for data beyond what is required to deliver a secure, personalised gaming experience. Below is a clear breakdown of what we collect and where it comes from.
Account Information. When you create an account, we collect your full name, date of birth, email address, mobile number, and a username and password of your choosing. This information is required to verify your identity, confirm your eligibility to play, and maintain the integrity of your account. We may also ask for a government-issued ID or other supporting documents at the verification stage to satisfy our Know Your Customer (KYC) obligations under Philippine law. Keeping this information accurate and up to date is your responsibility as a registered user.
Device and Browser Data. Whenever you access the platform — whether on a mobile browser, tablet, or desktop — we automatically collect technical data including your IP address, browser type and version, operating system, screen resolution, and session timestamps. This data helps us diagnose technical issues, optimise the platform for different devices, and identify unusual login patterns that could indicate unauthorised access. We do not use device data to build advertising profiles or sell it to third-party marketers. This information is retained only for as long as necessary for operational and security purposes.
Payment and Transaction Data. All financial transactions on ruby casino are processed in Philippine Peso (PHP). We collect records of your deposits, withdrawals, and transaction history to process payments accurately, resolve disputes, and comply with anti-money laundering regulations applicable in the Philippines. Payment method details such as e-wallet account numbers or bank reference numbers may be collected and stored in a tokenised or encrypted format. We do not store full card numbers or sensitive authentication credentials on our servers. All payment data is handled in accordance with the security standards required by our payment processing partners.
Usage and Gameplay Data. We collect data about how you interact with the platform, including which games you play, how long you play, your betting history, and the features you access most often. This usage data helps us improve the platform experience, tailor game recommendations, and monitor for signs of problem gambling so we can offer appropriate support. Aggregated and anonymised usage data may also be used for internal analytics and platform development. At no point is your individual gameplay data shared with unaffiliated third parties for commercial purposes.
Cookies and Similar Technologies. ruby casino uses cookies and similar tracking technologies — including session cookies, persistent cookies, and local storage — to keep you logged in, remember your preferences, and measure platform performance. A session cookie is deleted when you close your browser, while persistent cookies remain for a set period to improve your experience on return visits. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. Further detail on our use of cookies is provided in Section 3 of this policy.
2. How We Use Your Data
ruby casino uses the personal information we collect for clearly defined purposes, all of which are necessary either to perform our contract with you, to comply with our legal obligations, or to pursue our legitimate interests in operating a safe and compliant gaming platform. We do not use your data for purposes that are incompatible with those for which it was originally collected. The following list outlines our primary purposes for processing personal data.
- Account management and authentication — to create and maintain your account, verify your identity, and ensure only you can access your account.
- Payment processing — to handle deposits, withdrawals, and transaction records in Philippine Peso accurately and in accordance with financial regulations.
- Platform personalisation — to remember your preferences, recommend relevant games, and deliver a smoother experience tailored to how you use the platform.
- Customer support — to respond to your enquiries, resolve disputes, and improve the quality of our support services over time.
- Security and fraud prevention — to detect and prevent unauthorised access, cheating, multi-accounting, and other fraudulent or illegal activity on the platform.
- Legal and regulatory compliance — to fulfil our obligations under applicable Philippine laws, including KYC requirements, anti-money laundering rules, and responsible gaming regulations.
- Platform improvement and analytics — to analyse usage patterns, fix bugs, and develop new features that enhance the overall player experience.
We will not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without your explicit consent. If we ever intend to use your data for a new purpose not covered by this policy, we will notify you and, where required by law, seek your consent before doing so.
3. Cookies and Tracking Technologies
Cookies are small text files placed on your device when you visit the ruby casino platform. They allow the platform to recognise your device, maintain your login session, and remember settings you have previously chosen. We use both first-party cookies (set directly by ruby casino) and, in limited cases, third-party cookies set by our payment and analytics partners to help us understand how the platform is being used. You will not be shown third-party advertising cookies, as we do not partner with advertising networks for behavioural ad targeting.
The cookies we use fall into three main categories. First, strictly necessary cookies are essential for the platform to function — they enable you to log in, navigate between pages, and complete transactions securely. These cookies cannot be disabled without breaking core platform features. Second, functional cookies remember your language, layout, and other preferences to save you time on repeat visits. Third, performance and analytics cookies collect anonymised data about page load times, error rates, and navigation paths so we can identify and fix issues quickly. We do not use performance cookies to track you across other websites.
You can manage or withdraw consent for non-essential cookies at any time through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that blocking all cookies may prevent you from logging in or using certain platform features. If you have questions about specific cookies in use, our support team can provide further detail. Our cookie practices are reviewed periodically to reflect any changes in the technologies we deploy.
4. Data Storage and Security
ruby casino stores your personal data on secure servers with access controls, encryption, and monitoring in place to protect against unauthorised access, disclosure, alteration, or destruction. We apply industry-standard security measures including Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers, as well as encryption at rest for sensitive stored data such as payment records and identification documents. Our security practices are reviewed and updated regularly to address emerging threats and to align with best practices in online gaming security.
Access to your personal data within the ruby casino organisation is limited to staff and systems that genuinely need it to perform their functions — for example, our customer support team accessing account details to resolve a dispute, or our compliance team reviewing transaction records for regulatory purposes. All personnel with access to personal data are bound by confidentiality obligations. We conduct regular internal audits to ensure data access controls remain appropriate and effective. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authority as required by applicable law.
We retain your personal data for as long as your account remains active or as required to fulfil the purposes described in this policy. After account closure, certain data — particularly financial records and KYC documentation — may be retained for up to five years to comply with anti-money laundering and tax-related legal obligations. Data that is no longer required will be securely deleted or anonymised. If you would like to know the specific retention period for a particular category of your data, you are welcome to contact our support team for clarification.
5. Sharing Data with Third Parties
ruby casino does not sell your personal data to third parties under any circumstances. We may, however, share limited and necessary personal data with trusted service providers who assist us in operating the platform, provided those parties are contractually bound to handle your data securely and only for the specific purpose for which it was shared. The categories of third parties with whom we may share your data include licensed payment processors and e-wallet providers operating in the Philippines, identity verification and KYC service providers, technical infrastructure and cloud hosting providers, and customer support platform operators.
In addition to our service providers, we may be required to disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies in the Philippines where we are legally compelled to do so — for example, in response to a valid court order, a request from the Anti-Money Laundering Council (AMLC), or an investigation by PAGCOR or another competent authority. We will only disclose the minimum amount of data necessary to comply with any such legal obligation. Where permitted by law, we will notify you of any such disclosure. We do not voluntarily share your data with any government body beyond what is strictly required by law.
If ruby casino undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. You will be notified of any material change in the identity of the data controller that results from such a transaction. We will never use a business transfer as an excuse to dilute the protections afforded to your personal data under this policy or under applicable Philippine law.
6. Your Rights Over Your Personal Data
As a user of ruby casino based in the Philippines, you have a number of rights with respect to your personal data under applicable data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173). These rights are not absolute in all circumstances, but we are committed to honouring them to the fullest extent permitted by law and to responding to any request you make in a timely and transparent manner.
- Right to Access — you can request a copy of the personal data we hold about you, including information on how it is being used and with whom it has been shared.
- Right to Correction — if any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can also update basic account information directly through your account settings.
- Right to Erasure — you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that require us to keep it.
- Right to Object — you can object to certain types of processing, including any direct marketing communications we may send you. You can opt out of marketing messages at any time by contacting support.
- Right to Data Portability — where technically feasible, you can request that we provide your data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
To exercise any of these rights, please reach out to our support team using the contact details provided in Section 7 of this policy. We will acknowledge your request within a reasonable timeframe and provide a substantive response within 30 days. Where a request is complex or we receive a high volume of requests, we may extend this period, and we will inform you accordingly. We will never charge a fee for handling a straightforward access or correction request.
7. Protection of Minors
ruby casino is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18, and we take active steps — including age verification during registration — to prevent minors from accessing the platform. If we discover or are notified that we have inadvertently collected personal data from a minor, we will delete that data as promptly as possible and close any associated account. Parents or guardians who believe their child may have accessed our platform are encouraged to contact our support team immediately so the matter can be resolved without delay.
We strongly support the responsible use of parental controls and internet filtering tools as an additional layer of protection. Our Responsible Gaming page provides further guidance on tools and resources available to help families manage access to online gaming environments. Protecting the wellbeing of young people is a responsibility we take seriously, and it is reflected throughout our platform policies and verification procedures.
8. Policy Updates and Contact
ruby casino reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the platform. When we make material changes, we will update the effective date at the top of this page and, where reasonably practicable, notify you by email or through an in-platform notice. We encourage you to review this policy periodically so that you remain informed about how your personal data is being handled. Your continued use of ruby casino after any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ruby casino handles your personal data, please contact our support team at [email protected]. We aim to respond to all privacy-related enquiries promptly and in good faith. You may also find answers to common questions about account management, payments, and data on our FAQ page. If you feel that your privacy rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
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